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Home   »   Cancellation And Return Policy

Your satisfaction is our priority. We want you to be 100% satisfied with our products and our service. That is why we offer a simple 14 days Money-Back Guarantee.

If you are not completely satisfied with the purchase, simply send it back to us within 14 days of receiving it and we will issue you a full refund for your purchase after the product is delivered back to us.

Shipping charges paid by buyer are not refundable. The item must be returned in its original condition & should not be altered or used.

Return shipping will be paid by buyer.

 

Defects:

Email us at info@kansalgems.com and let us know what the issue is. If there is something wrong with your product delivered, we will simply ask you to share photos of the defect within 7 days of receiving it.

In some situations we will ask you to ship it back to us within 14 days of purchase. At this point we will ship you a new one at no cost.